FAQS

What do I do if I don't receive my shipment?
      If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
      In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
      1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.
      2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I entered the wrong shipping address for my order. Am I able to change it?
      If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.
      If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
Why am I being asked to pay additional charges for my shipment?
      Please note that when purchasing any goods online, some or all of these goods may not originate in the district you reside in. Therefore, the products may be subject to customs duty, which is a tariff or tax imposed on goods when transported across borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.
      These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.
      Please feel free to contact your local customs office for any additional information or questions.